Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
Core911 is built for the PSAP environment, where the data includes dispatcher personnel records, QA call evaluations, CTO training documentation, and anonymous wellness information. Security and privacy are not afterthoughts — they are design requirements.
Per-agency tenant isolation ensures that no agency can access another agency's data. Role-based access control restricts what each user can see and do within their own agency. The audit log records every significant action in the platform — who did what, when, and from which IP address. The anonymous wellness architecture means that individual dispatcher wellness activity is never logged at the user level — supervisors see only aggregate trend data.
Configurable data retention lets agencies set their own retention periods for training records, QA evaluations, and personnel documentation — aligned with state records retention requirements. The grant-funding security posture documentation provides the language agencies need for SLCGP and other cybersecurity grant applications that require a description of the vendor's security practices.
