Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
Core911's people-development arc covers the full dispatcher career lifecycle. Structured CTO training programs track trainees through configurable phases with dual e-signature Daily Observation Reports. The framework is configurable — agencies define their own phases, competency domains, and rating scales rather than inheriting a generic template. DORs are completed in the platform, signed digitally, and stored in a permanent audit trail.
External certification tracking gives dispatchers a structured submission workflow for training hours earned outside the agency: conference attendance, NENA/APCO courses, ride-alongs, and other approved activities. Supervisors review and approve from a verification queue. Approved hours roll up into the dispatcher's CE total alongside in-platform hours, with a source breakdown showing how many hours came from each category.
The recognition system lets supervisors issue formal commendations tied to specific calls or general performance, with a category system that distinguishes between exceptional call handling, protocol adherence, peer support, and other contribution types. Commendations become part of the dispatcher's permanent record — visible in their profile, included in performance reviews, and available as supporting documentation for promotion decisions.
