Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
Most PSAPs evaluating a new training platform compare Core911 to one of three alternatives: a generic LMS like TalentLMS or Docebo, a spreadsheet-based workflow, or an existing HR platform with a training module bolted on. The comparison is not close.
A generic LMS can deliver a video and track whether someone watched it. It cannot generate questions grounded in your agency's specific protocols, track a trainee's progression through a CTO program with phase-by-phase competency documentation, connect QA call evaluations to training gaps, or produce a CE compliance report formatted for your state's certification requirements. These are not features that can be added with a plugin. They require a platform built around how dispatcher training actually works.
Core911 is purpose-built for the PSAP environment. Every feature — from AI question generation to QA scoring to CTO documentation to wellness modules — was designed around the operational reality of a working dispatch center. The result is a platform that fits how dispatcher training actually works, not one that requires the agency to adapt its workflows to fit the software.
