Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
Core911 Shift Briefings is a collaborative pass-down log designed for 911 dispatch centers. Any employee can edit today's briefing — adding equipment status updates, call volume notes, personnel changes, or protocol reminders. Bell notifications alert the whole team when the briefing is saved, so incoming shift personnel are notified immediately. Read receipts track who has acknowledged the briefing.
A nightly automated job archives every briefing entry to secure storage, creating a permanent, searchable record of shift-to-shift communications. Supervisors can search past briefings by date, keyword, or author. The archive is available for audit review and can be exported for accreditation documentation.
Shift Briefings replaces the combination of whiteboard notes, group texts, and email chains that most dispatch centers currently use for pass-down communication. The result is a structured, documented, and searchable record of every shift transition — without requiring any change to how dispatchers communicate.
