Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
Core911 is the complete workforce management platform for 911 dispatch centers. The platform covers the full dispatcher readiness lifecycle: AI-assisted training content grounded in agency-specific SOPs, weighted call quality scoring with NENA/APCO-aligned rubrics, CTO programs with dual e-signature Daily Observation Reports, dispatcher wellness modules with privacy-by-design architecture, shift scheduling with attendance analytics, and CE-ready compliance reporting.
Every feature in Core911 is designed around how dispatcher training actually works — not how corporate onboarding works. The training module connects to the agency's own protocols. The QA module maps to the NENA/APCO joint standard. The CTO program tracks trainees through configurable phases with legally defensible documentation. The wellness module delivers evidence-based content while protecting dispatcher privacy. These systems are integrated: a QA finding can generate a training assignment, a training gap can surface in the performance review.
Core911 is purpose-built for PSAPs of all sizes, from single-agency centers to multi-agency consolidated dispatch. Annual agency plans with PO billing and government procurement support are available.
