Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
The United States has 5,748 primary and secondary public safety answering points. Each one operates under a unique set of protocols, radio systems, CAD platforms, and dispatch disciplines. Yet most are trying to manage dispatcher training with tools that were never designed for this environment: generic LMS platforms built for corporate onboarding, spreadsheet-based DOR tracking, and CE compliance systems that require manual data entry and produce reports that don't match what state auditors actually want to see.
The gap between what a generic LMS does and what a PSAP actually needs is structural. A generic LMS can deliver a video and track whether someone watched it. It cannot generate questions grounded in your agency's specific protocols, track a trainee's progression through a CTO program with phase-by-phase competency documentation, connect QA call evaluations to training gaps, or produce a CE compliance report formatted for your state's certification requirements. These are not features that can be added with a plugin. They require a platform built around how dispatcher training actually works.
Core911 is purpose-built for the PSAP environment. The training module connects to the agency's own SOPs. The CTO program tracks trainees through configurable phases with Daily Observation Reports structured for documentation rigor. The QA module is designed to support NENA/APCO documentation requirements. CE hours are tracked automatically and reported in the format state certifying bodies require. The wellness module delivers evidence-based content while protecting dispatcher privacy. These systems are integrated — a QA finding can generate a training assignment, a training gap can surface in the performance review — because dispatcher readiness is not a collection of separate problems.
