Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
The 911 dispatcher who handles a missing child call at 2 a.m. has, in most agencies, never practiced that conversation before. They may have read a protocol card or attended a classroom session, but they have almost certainly never experienced a panicked parent on the line, changing their story mid-call, while a supervisor watches from across the room. This is the training gap that the 911 industry has been trying to close for two decades — and it is the gap that a live, conversational AI caller is uniquely positioned to address.
Research on stress inoculation theory holds that controlled exposure to stressors during training reduces the physiological and cognitive impact of those stressors in real situations. For 911 dispatchers, the relevant stressors are communicative: a caller who cannot provide an address, a caller who goes silent, a caller who provides conflicting information. A 2024 study at the AAAI Conference found that dispatchers who trained with interactive AI simulations demonstrated measurably better protocol adherence and caller management skills than those who trained with static materials.
Core911's Scenario Builder currently supports branching decision-tree scenarios with Prompt, Decision, and Outcome nodes. The live AI caller feature — on the product roadmap — will extend this foundation so the caller actually listens and responds to what the dispatcher says, creating a training environment that approximates the real cognitive and communicative demands of the job in a way no pre-scripted simulation can.
