Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
Most dispatch certification programs recognize training across a broad range of categories: workshops and seminars, multimedia educational products, quality assurance case review, meeting attendance, teaching, protocol review, and miscellaneous activities including ride-alongs and familiarization visits. A significant portion of those hours — for many dispatchers, the majority — comes from outside the agency. Most certifying bodies note that the agency's training officer is responsible for maintaining records — not the certifying body itself.
That's where most PSAPs run into trouble. External training records are scattered across email inboxes, personal folders, and the dispatcher's own memory. When a center pursues accreditation and needs to demonstrate systematic CE tracking, the absence of records is a real problem. Hours that were genuinely earned but not documented don't count.
Core911's external certifications module is designed around a structured submission and verification workflow. Dispatchers submit external training records with supporting documentation directly in the platform. Supervisors review and approve from a verification queue. Approved hours roll up into the dispatcher's CE total alongside in-platform hours, with a source breakdown showing how many hours came from each category. The result is a single, auditable record of every CE hour the dispatcher has earned — regardless of where the training happened.
