Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
The 2024 NENA Pulse of 9-1-1 Survey found that 82 percent of Emergency Communications Centers struggle to fill open positions, and approximately one in four dispatcher seats sits vacant on any given shift. The downstream effects of chronic understaffing — mandatory overtime, accelerated burnout, and compounding callout patterns — rarely appear in a single report. They accumulate silently in spreadsheets, paper logs, and the institutional memory of supervisors who have been doing this long enough to notice the patterns.
Core911's scheduling module gives supervisors a structured view of shift coverage, callout patterns, and attendance trends that most PSAPs currently track in spreadsheets or not at all. The attendance heatmap shows which days and shifts have the highest callout rates, which dispatchers are approaching overtime thresholds, and where coverage gaps are most likely to emerge. That visibility doesn't solve the staffing shortage — but it gives supervisors the data to manage it proactively rather than reactively.
The HR documentation layer connects scheduling data to personnel records. Attendance events — callouts, tardiness, FMLA usage, overtime — are logged with timestamps and supervisor notes. The documentation is structured for HR review and, when necessary, progressive discipline. Agencies pursuing PSAP staffing grants can export attendance and overtime data in report formats that support grant applications demonstrating workforce need.
