Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
The FY2026 Law Enforcement Mental Health and Wellness Act (LEMHWA) grant program funds peer support programs for public safety agencies — including PSAPs. Eligible expenses include peer support coordinator training, mental health training for supervisors, and technology that supports program delivery and documentation. The most common weakness in PSAP LEMHWA applications is not the absence of a peer support program — most agencies have some version of one. It is the inability to document what that program actually does.
The agencies that score highest on the 'capacity to implement' criterion are the ones that can describe a process: a critical incident flag is documented in the QA system; a private welfare check-in is initiated within 24 hours; the dispatcher's response is logged (not the content, but the fact of contact); and the peer support coordinator is notified if the dispatcher requests a referral. Each step has a responsible party, a timeline, and a record. Technology-assisted peer support means using digital tools to make the human elements of a peer support program more consistent, more accessible, and more documentable.
Agencies that already have a platform for dispatcher management — one that includes wellness modules, critical incident flags, and anonymous pulse check data — have a significant advantage in writing the LEMHWA narrative. They are not describing what they will build. They are describing what they have and what they will add to it. The FY2026 LEMHWA solicitation is open through August 5, 2026. Eligibility includes state, local, and tribal law enforcement agencies and public safety answering points.
