Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
A 2024 study published in the Annals of Emergency Dispatch and Response found that 95.8 percent of 9-1-1 dispatchers reported experiencing high levels of occupational stress — yet only 53 percent had received any formal education about secondary traumatic stress or compassion fatigue. That gap is not a training failure. It is a structural one. Most PSAPs have no mechanism to deliver consistent, evidence-based wellness education to their dispatchers at scale. A poster on the break room wall and an EAP phone number are not a wellness program.
Research-backed wellness training for dispatchers covers specific, teachable content: what secondary traumatic stress is and how it differs from acute stress, how compassion fatigue develops over time and what the early warning signs look like, evidence-based resilience skills including controlled breathing, cognitive reframing, and peer connection, and how to recognize when a colleague may be struggling and how to initiate a supportive conversation. This content exists in the peer-reviewed literature. The challenge is delivering it consistently to a workforce that works rotating shifts, rarely has protected training time, and is chronically understaffed.
Core911's wellness training modules deliver this content in the same platform where dispatchers complete their daily drills and CE requirements. Modules are short — 10 to 20 minutes — and can be completed between calls. Completion is tracked for CE credit where applicable. The wellness tab is never logged at the individual level: supervisors see only aggregate trend data, never which dispatcher accessed which module. That privacy architecture is a design requirement, not a policy choice, because research on stigma in first responder populations consistently shows that dispatchers who believe their wellness engagement will be attributed to them will not engage with it.
