Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
Emergency dispatchers are exposed to the full spectrum of human crisis, shift after shift, without the physical presence at the scene that gives first responders a sensory anchor for what they experienced. Research on emergency call-handlers has reported pooled prevalence estimates of PTSD at 17.8%, depression at 28.2%, anxiety at 17.2%, and hazardous drinking at 17.8%. A separate analysis found that up to one-fourth of communications workers meet some PTSD criteria, with 24% reporting depressive symptoms. These are not marginal findings — they describe a workforce in chronic distress.
The retention consequences are direct. Dispatchers who are experiencing secondary traumatic stress, compassion fatigue, or burnout leave — or they stay and their performance degrades. The agencies that are doing this well are not just offering an Employee Assistance Program phone number. They are building systems: structured peer support programs with trained coordinators, critical incident debriefs that happen within 24 hours of a traumatic call, anonymous wellness check-ins that give supervisors a floor-level signal about team wellbeing without requiring individual disclosure.
Core911's wellness module delivers evidence-based content — psychoeducation on secondary traumatic stress, resilience skills, self-assessment tools — in the same platform where dispatchers do their daily training. The wellness tab is never logged at the individual level. Supervisors see only aggregate trend data. That privacy architecture is not a policy choice — it is a design requirement, because research on stigma in first responder populations consistently shows that dispatchers who believe their wellness data will be attributed to them will not engage with it.
