Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
A 2025 mental health needs assessment surveying more than 6,000 first responders found that emergency communications personnel had among the highest ratings for stressors and mental health impacts relative to any other first responder occupation. Eighty percent of respondents cited stigma as a major barrier to seeking help. Seventy-two percent reported concerns about confidentiality. These aren't secondary factors — they are the primary obstacles between a dispatcher in distress and the resources that could help them. Dispatcher wellness programs fail when dispatchers don't trust them.
Prevalence rates for PTSD among dispatchers range from 17.6% to 24.6% in peer-reviewed literature — compared to 6.8% of U.S. adults generally. A national wellness survey of 742 emergency communications operators found that more than one-third reported clinically significant levels of anxiety, depression, and PTSD. Yet despite knowing their jobs were negatively affecting them, most dispatchers in that survey had not sought help — citing stigma and confidentiality concerns as the primary barriers.
Core911's wellness module is built around anonymity by architecture, not just by policy. The wellness tab is never logged at the individual level. Supervisors see only aggregate trend data — a floor-level signal about team wellbeing without any individual attribution. The anonymous weekly pulse check gives dispatchers a way to signal that they're struggling without creating a record tied to their name. Peer support contacts are surfaced in the same platform where dispatchers do their daily training, because research consistently shows that peer support contacts posted on a bulletin board or buried in an employee handbook are not used.
