Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
A 2025 mental health needs assessment surveying more than 6,000 first responders found that emergency communications personnel had among the highest ratings for stressors and mental health impacts relative to any other first responder occupation. Eighty percent of respondents cited stigma as a major barrier to seeking help. Seventy-two percent reported concerns about confidentiality. These aren't secondary factors — they are the primary obstacles between a dispatcher in distress and the resources that could help them. Dispatcher wellness programs fail when dispatchers don't trust them.
Prevalence rates for PTSD among dispatchers range from 17.6% to 24.6% in peer-reviewed literature — compared to 6.8% of U.S. adults generally. A national wellness survey of 742 emergency communications operators found that more than one-third reported clinically significant levels of anxiety, depression, and PTSD. Yet despite knowing their jobs were negatively affecting them, most dispatchers in that survey had not sought help — citing stigma and confidentiality concerns as the primary barriers.
Editorially updated September 15, 2026: Core911 Wellness Pulse response rows omit user and session identifiers, and supervisors receive only threshold-protected aggregate results. Browser-local state hides the form after submission, but the server does not enforce one response per person each week. Separate browser, network, hosting, and infrastructure logs remain outside the response-row design. Peer support contacts remain available alongside daily training tools.
