Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
The 2025 NENA Pulse of 9-1-1 report found that burnout has now overtaken hiring as the top workforce challenge facing PSAPs. Seventy-four percent of centers still report unfilled positions, but the conversation has moved upstream: the problem isn't just recruiting people in, it's keeping the ones already there. Research on employee recognition in high-stress occupations consistently finds that workers who feel their contributions are seen and valued are significantly less likely to leave — and that recognition doesn't have to be elaborate to be effective.
For 911 dispatchers, recognition is complicated by the nature of the work. The calls that dispatchers handle well are often invisible to anyone outside the center. A dispatcher who talked a suicidal caller through a crisis, or who caught a discrepancy in a caller's location that prevented a delayed response, did something that mattered — but there's no mechanism to surface that performance, acknowledge it, and create a record that it happened.
Core911's recognition system is built into the same platform where training and QA live. Supervisors can issue commendations tied to specific calls or general performance, with a category system that distinguishes between exceptional call handling, protocol adherence, peer support, and other contribution types. Commendations become part of the dispatcher's permanent record — visible in their profile, included in performance reviews, and available as supporting documentation for promotion decisions.
