Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
Automatic recall decays. A dispatcher who handled cardiac arrest calls every week for two years and then transferred to a quieter district may find, six months later, that their protocol sequences aren't as crisp as they used to be. This isn't a failure of competence — it's how human memory works. The cognitive science is clear: distributed practice outperforms massed practice for long-term retention. A dispatcher who answers 10 protocol questions every morning for a month will retain far more than one who sits through a 2-hour refresher course once a quarter.
Core911's daily drill feature delivers 5–10 questions each shift, drawn from the agency's own SOPs and protocols. Questions rotate through the content library using spaced repetition logic — material the dispatcher has already seen correctly is shown less frequently, while material they've missed or haven't seen recently is prioritized. The drill takes under five minutes, fits between calls, and doesn't require the dispatcher to leave their workstation.
Supervisors see real-time completion data across the whole team. The admin dashboard shows which dispatchers have completed their daily drill, which haven't, and where knowledge gaps are clustering — by topic, by shift, or by individual. That visibility is what turns a daily habit into a management tool.
