Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
Most states require 911 telecommunicators to complete between 12 and 24 hours of continuing education per certification cycle. The traditional approach — a once-a-year training day and a stack of sign-in sheets — has a well-documented problem: it doesn't work. Research on the forgetting curve shows that people forget roughly 50% of new information within an hour and up to 90% within a week if the material isn't revisited. Annual classroom training doesn't solve this. A daily habit does.
Spaced repetition schedules review sessions at increasing intervals — shortly after initial learning, then a few days later, then a week, then a month. For a 911 dispatcher, this translates to a 5–10 minute daily drill rather than a 4-hour block once a quarter. Dispatchers don't need to leave their shift rotation, supervisors can see real-time completion data, and because the questions are tied to the agency's own SOPs, the training is directly applicable to the calls dispatchers handle every day.
Core911 tracks CE hours automatically as dispatchers complete modules. Each module records start time, finish time, score, and pass/fail status. The admin reporting panel produces a per-dispatcher summary formatted for state submission — satisfying NENA and APCO documentation requirements without any manual paperwork.
