Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
Every PSAP operates under a unique set of protocols. The radio codes are different. The jurisdiction boundaries are different. The pre-arrival instruction sequences may follow APCO, NENA, or a locally modified hybrid. Generic AI question generators — the kind built for corporate compliance training — don't know any of this. They produce questions about generic emergency procedures, not about the specific protocols your dispatchers are evaluated against.
Core911's AI question generation is grounded in agency-specific source material. A training coordinator uploads an SOP, a protocol document, or a procedure manual. The AI reads that document and generates questions that test the specific content — the exact priority codes your center uses, the specific pre-arrival instructions in your protocol, the radio procedures your supervisors actually enforce. The questions are reviewed before they go into the question bank, so the training coordinator controls what dispatchers are tested on.
The result is a question library that grows as the agency's protocols evolve. When a procedure changes, the training coordinator uploads the updated document and generates new questions. Old questions tied to the superseded procedure can be retired. The question bank stays current without requiring the training coordinator to write every question by hand.
