Core911 — The Complete Platform for 911 Dispatch Centers
Core911 unifies every dimension of dispatcher workforce management — structured training, call quality review, CTO programs, personnel documentation, recognition, and compliance reporting — in a single platform built specifically for PSAPs.
The National 911 Program’s June 2026 update to the Recommended Minimum Guidelines for Initial Public Safety Telecommunicator Training gives agencies a useful common language for training: call processing, radio communications, technology, quality assurance, stress management, on-the-job training, and more. The guidelines are not a federal mandate, but they offer a credible starting point for an agency’s own program. A useful program needs more than a checklist at hire; it needs a way to connect initial instruction, CTO observation, recurring practice, and documented completion as policy and technology change.
Core911 helps agencies organize that loop through source-based content, configurable modules, role-appropriate assignments, CTO documentation, daily practice, and reporting. The point is not to replace an agency’s policy or professional judgment. It is to make the program it already owns visible, repeatable, and easier to improve.
